Technical Issues

Technical Issues

Auto Skip-My question got skipped automatically, what to do?


Question on Q&A Board gets skipped automatically because of following reasons: 
Login in from multiple browsers
Disruption of internet connection
Leaving computer/laptop screen inactive for more than 15 minutes.

Please make sure that you do not let the above three reasons to occur and always clear your browser history, cache and cookies for better answering experience.

If the problem still persists, then please raise a ticket under " Expert support" -https://support.cheggindia.com/portal/newticket

My Stats table are not getting update, please help
At times, owing to temporary technical glitch/delay, you may see your solution count on the stats table to be less or not getting updated.  If your count does not get updated within 24 hrs, please raise a ticket.

How can I reset my password? I am not able to receive link for forgot password

If you are unable to Sign in to your Chegg account, worry not. We have got you covered!


To access your Chegg account again, you must reset your password. Here’s what you need to do: 

1. Go to Chegg.com Sign in Page
2. Click on “Forgot Password?” option at the bottom of on the Sign in window (refer to the image)
3. Enter the Email address registered with Chegg.com 
4. You will receive an email from Chegg Password Recovery (do-not-reply@chegg.com) containing a password reset link. Please wait for some time for the email and don’t forget to check the spam folder.

NOTE: In case you do not receive any email, we request you to kindly click on “Forgot Password” again.  At times due to technical glitch, you may experience some delay in receiving the email containing your password reset details. We suggest you check the password recovery mail in all the folders of your mailbox including spam folder.

5. Follow the instructions to reset the password.
Once you’ve successfully reset your password, click on the login link (www.chegg.com/my/expertqa) and start answering.

I am getting the same questions again and again on my answering page even after skipping it multiple times, what should i do?

Sometimes questions get locked in the browser and appear repeatedly after skipping.

We recommend you to kindly logout and login again after clearing your browser history, cache and cookies or you can login from another browser.


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